Before I went on vacation (July 14th) I started a blogpost about Clinical Reader, a new aggregator. However, a Twitter riot -started July 13th- drastically changed my view of Clinical reader and I decided to await further developments till my return. Alas, things have only worsened.
The adapted blogpost consists of two parts: a neutral look from the outside (original draft) and a look behind the scenes: how social media and web 2.0 tools should not be used.
I submit this post to the Grand Rounds, not only to inform you about a potential fancy aggregator, but also to warn potential users to “look before you leap”.
Please note that the figures shown in the first part are all screendumps taken at July 13th or earlier and might no longer exist in this form (note added after publication, as all sentences in this color)
Earlier this year (see post) I compared PeRSSonalized Medicine, a new aggregator, created by Bertalan Meskó to various other aggregators: Amedeo, MedWorm and Libworm, Netvibes, I-Google and RSS-Readers, (i.e.) Google Reader.
Most of these readers (can) track medical journals or news, some (can) also track blog posts and web 2.0 tools (like PeRSSonalized Medicine and MedWorm). PeRSSonalized Medicine excels by the input from the readers (doctors, health 2.0 people and patients), Amadeo and especially Medworm have large lists of journals to choose from. All these aggregators can be personalized. Of course Netvibes, I-Google and RSS-Readers give the utmost freedom in compiling list feeds, but one first has to learn how to use them. And although it is not difficult, it means a hurdle to many.
1. From the Mission Statement:
We are building a user-friendly platform that will enable medical professionals around the world the ability to easily interact with the latest developments in their respective specialties. Our aim is to bring academic content together and create a semantic digital medical library.
2. What it is and what it isn’t.
Clinical Reader is website that syndicates content via RSS/Atom (aggregator), enabling busy clinicians to easily browse top medical journals, health news sources and multimedia without having a clue what RSS is about (and for free). The same is true for other aggregators discussed previously: PeRSSonalized Medicine, Amedeo and MedWorm. In fact the presentation of the feeds looks pretty similar (see Fig. for comparison of Clinical Reader and Perssonalized Medicine). Disadvantage of these kind of aggregators is that only the first items are shown, and as these often are editorials, comments, correspondence and news, the physician still has to follow the link to the journal to see most of the (true) articles.
In contrast to the aforementioned services, the “RSS-feeds” of Clinical Reader cannot be personalized (a personal selection of journals). There is however the possibility to select an entire clinical section, each with its own selection of specialist journals. And according to Rashada Henry, associate editor of ClinicalReader.com (commenting on Bertalan Mesko’s post), open or closed personal pages may become an option in due course.
3. What’s new?
As said, the idea isn’t new, Clinical Reader is an old concept in a new guise. But what a guise. It is a glimmering site with prints of the main journals on the home page. It has the appearance of an i-pod touch: you can scroll the sources with your mouse and click the ones you would like to read. Wow, I was immediately taken by it.
The emphasis is on medical journals and news. But there is also a page for with a selection of 14 Medical Blogs. There are also plans to include top Twitter doctors worth following (spreadsheet prepared by Ves Dimov, MD), for nurses, open access … and top medical librarians blogs (worth following for doctors). Following Ves’ example I made a spreadsheet of useful medical librarian blogs, open to editing here
The original spreadsheet looked like this:
The preview of the medical librarian page (how it would look when incorporated) looked like this.
The address was: http://medical-librarians.clinicalreader.com/phase3.php - but when I came back the link was dead?!….
The other side of the coin
Apart from the fact that the site was not as revolutionary as suggested, there were some basic things about the site that were of some concern. The “About us” section contains no names, picture, verifiable info, etc. It only says: “Clinical Reader was brought to life in 2009 by a junior doctor and a small group of forward thinking young tech programmers spread across London and Toronto.” Furthermore I wondered whether NLM would ever give stars to commercial tools like this. I wondered, but no more than that….
1. Starry ethics fail
Nikki Dettmar, a medical librarian at the National Network of Libraries of Medicine (NNLM) did take a closer look. In a blogpost Starry ethics fail she says that:
it is with concern that I’ve heard about some of my colleagues promoting and collaborating with the newly launched company, Clinical Reader.
This above-the-page-fold graphic is intentional (not accidental, this is clear marketing intent to lend quick visual credibility to the organization) and currently displayed everywhere (homepage, sections pages, multimedia page, the newsletter, etc.) throughout the resource.
It is bogus as far as the National Library of Medicine (NLM) is concerned since the U.S. Government doesn’t endorse or grant 5 stars to anything. The NLM Copyright Information page offers more elaboration, ….
Later Ben Goldacre (MD, columnist for the Guardian) concludes in a Twitter discussion regarding the endorsement by the Guardian (source http://eagledawg.blogspot.com/2009/07/gratitude.html).
bengoldacre @ClinicalReader so youre supported by the guardian in the sense that you went to an event they organised and some people gave you sm advice? 2 weeks, 5 days ago from TweetDeck in reply to ClinicalReader
2. Infringement of copyright
Nikki was also the first to notice the use of two copyrighted, unattributed images:
Clinical Reader also currently uses two copyrighted images on their Partners (specific original source, copyright notice at bottom) and Advertising pages (from somewhere on Signalnoise). A ‘credit’ link to a source doesn’t honor an image copyright. (….) Commercial organizations can well afford to purchase or design their own graphics.
In a later post, Nikki also showed that the multimedia wrongfully used SpringerImages, that must not be (…) used for commercial purpose including the placement or upload of the Licensed Content on a commercial entity’s internet website.
In addition, the logo that was used by Clinical Reader to indicate the untangling of a maze of information (that I copied in my original draft above), was taken without permission from the website of FeedStitch where it was created by their designer Owen Shifflett. (see discussion).
You kind of wonder what wasn’t copied.
3. Threat to Nikki (Eagledawg) via Twitter
For me the most astonishing event was the immature “response” of Clinical Reader to Nikki after publishing her first post with appropriate critique. It was in the from of a real threat.
From several sources I now understand Clinical Reader also reacted kind of offensive to other librarians, including @DataG and lukelibrarian. One was warned “I will contact Twitter and have your accounts shut down. Stick with the real deal – EBSCO, Ovid .. etc” or something to that effect. @DataG (Murray) also found a version of a Clinical Reader newsletter, still catched by the Google search engine entitled: “wave goodbye to the library journal shelf”, which was later withdrawn. (source: Murray on Twitter as @DataGhis blog dltj.org (6)) and
I immediately responded (while packing) to the initial threat and so did dozens of other medical librarians. Mostly on Twitter and Friendfeed, but also via their blogs (see below and Nikki’s blog). Some also retracted their initial support (i.e. see this mail of Connie Schardt, who like many of us -including me- was “temporarily dazzled by the flashy display and ease of use of the product.”)
4. Change of Twitter-accounts, deleting tweets
Quite confusingly Twitter-accounts have been changed and deleted. First initials appeared after tweets to designate the person who tweeted for @clinicalreader, which I thought was a good thing. I followed @clinicalreader, but now the account was discontinued. The archive was kept at @clinical_tweets, which vanished as well. Now there is @clinical_reader, that states that tweeting has not really begun?? The only Clinical Reader account I know of is that of allan_marks. ALL previous tweets have been deleted. What remains are dm’s (direct messages) and tweets that are preserved by services like QuoteURL.
(for a detailed account of the switching of the original Twitter account’s name ‘at the speed of light’ see this blogpost of pegasuslibrarian)
It is all very confusing. Why would one do that other to conceal what has been said?
One salient detail. At their website Clinicalreader still refers to @clinicalreader, which is taken over by someone taking the opportunity to register the account when it moved to @clinical_tweets
5. More lying
There are several examples of making up retweets (quoting someone), see here (@ClinicalReader “I didn’t RT anything from y’all. Y’all aren’t very good at the whole social media thing, huh?”-David Rothman) and here (@ClinicalReader – “Would you mind not attributing fabricated quotes to me please? I never said this: http://tr.im/sCFb #ClinicalCheater“) (source: 6)
The behaviors of the ones in charge are so immature. It’s really unbelievable. You always have to take critique seriously, and if you choose to use social media and make a mistake, than apologize openly (see the blogpost of Peter Murray below, 7).
I might not have been exhaustive, but I know enough for the moment. Also in my eyes, Clinical Reader has lost all its credibility.
In contrast to the massive protest of Medical Librarians only one doctor (Ben Goldacre) took a stand against Clinical Reader (see here).
Clinical Reader = zero stars: non-existent endorsements, threaten blogger, nasty and silly, avoid! http://tr.im/sdJA
The others remained erily silent. Why?
More extensive reading:
- http://dltj.org/article/clinical-reader-background/ (in depth coverage by @dataG or Peter Murray)
- http://dltj.org/article/learning-from-clinical-reader/ (excellent advice)
- http://pegasuslibrarian.blogspot.com/2009/07/clinical-reader-train-wreck-just-keeps.html (detailed coverage of deleting and changing accounts) (8-9 added after comment Steve Lawson)
- Friendfeed discussions: http://friendfeed.com/search?q=%22clinical+reader%22
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- How to make medical RSS aggregators better (casesblog.blogspot.com)
- News, Medicine 2.0, Current Awareness: The debut of Clinical Reader (creakysites.wordpress.com)
- Health News of the Day (part 2) (casesblog.blogspot.com)